How do I make a return?

From receipt, you have 28 days to decide if you want to return any item within your order, please see our Returns Policy. for further details. Simply contact our Customer Service Team to get a returns number.

Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.

Once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.

We will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your lily Lolo account.

Any refund will automatically be issued to the card used to make the original purchase and in the event we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

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